Conversion Ground Transportation Execution Specialist

About the role

Maersk Logistics & Services Canada handles end-to-end warehousing and distribution logistics through its network of storage facilities. As a Conversion Ground Transportation Execution Specialist, you will help ensure the smooth execution of the intermodal shipment lifecycle, working with truckers and internal support groups to resolve issues proactively and reactively, and managing high-volume, high-complexity accounts.

Key responsibilities

• Ensure smooth execution of the intermodal shipment lifecycle by working with truckers and internal support groups to meet customer satisfaction goals.
• Manage accounts with high business impact in terms of volume and/or revenue and high complexity.
• Prevent service failures and collaborate with stakeholders to implement countermeasures when needed.
• Identify the root cause when targets are not met and implement solutions with stakeholders.
• Build rapport with and manage vendor performance related to customer cargo to ensure timely delivery.
• Understand and follow KPIs and drive continuous improvement to remove waste and lower costs.

Required profile

• College degree or 2+ years of functional experience in the transportation industry.
• Ability to multi-task, show a sense of urgency and build strong internal and external relationships.
• Excellent organization, problem-solving, conflict resolution and persuasion skills.
• Team player (essential).

Required skills

• Customer centricity and excellent communication and interpersonal skills.
• Solid technical skills, including MS Office with proven experience using Excel.
• Knowledge of transport management systems such as Cargo Wise and TMS is a plus.

What we offer

• Medical, dental and vision coverage.
• RRSP matching plans.
• Employee Assistance Program.
• Paid time off.