Customer Support Representative – Remote (Canada)

About the role

This remote Customer Support Representative position supports existing customers across Canada, delivering high‑quality assistance and driving repeat business through outbound outreach. You will work in a fast‑paced contact‑center environment, collaborating with internal teams to ensure accurate information flow and customer satisfaction.

Key responsibilities

• Conduct outbound calls to existing customers to encourage repeat purchases and support revenue growth.
• Respond to inbound inquiries with professionalism, accuracy, and timely resolution.
• Document and manage customer information in internal systems.
• Collaborate with contact‑center and operations teams on campaigns and projects.
• Communicate customer needs and updates clearly to franchise or field teams.
• Follow established processes and meet performance and service‑level expectations.

Required profile

• Minimum 2 years of experience in a call‑center or customer‑support environment.
• Strong verbal and written communication skills with excellent active listening.
• Ability to work effectively in a high‑volume, performance‑driven setting.
• Comfortable adapting to changing priorities and working under pressure.

Required skills

• High level of computer literacy and quick learning of new systems.

What we offer

• Competitive hourly pay ranging from $19.35 to $29.40 CAD.
• Remote work flexibility within Canada (aligned with Eastern Time hours).
• Paid time off, statutory holiday pay, and health, dental, and wellness benefits.
• Eligibility for bonus or commission‑based incentives.
• Early wage access program.
• Training, onboarding support, and opportunities for internal growth.