Customer Support Specialist (After-Sales | Order Management)

About the role

We are looking for a highly motivated Customer Support Specialist focused on after‑sales service and order management. The role is remote, full‑time, and involves supporting Canadian and international clients while ensuring accurate data entry and account management.

Key responsibilities

• Provide after‑sales customer support, ensuring timely resolution of client concerns.
• Manage and track orders, maintaining accuracy and efficiency in processing.
• Perform data entry tasks with precision and attention to detail.
• Support account management activities, focusing on client satisfaction and operational excellence.
• Collaborate with internal teams to anticipate issues, propose solutions, and maintain smooth workflows.
• Apply previous learnings and sound judgment to address challenges effectively.
• Balance competing priorities with agility, ensuring deadlines and client expectations are met.

Required profile

• At least 3 years of experience in a BPO environment, covering customer support, order management, data entry, or account management.
• Minimum 2 years of experience working with Canadian or international clients.
• Minimum 1 year of experience in a remote work setup.
• Strong communication and organizational skills.
• Ability to work independently while contributing to team success.
• Quick learner with demonstrated problem‑solving abilities.
• System requirement: minimum 100 Mbps fiber or wired internet connection.
• Dedicated workspace conducive to focus and productivity.

What we offer

• Permanent work‑from‑home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.
• Independent contractor perks and flexibility.