Customer Service Representative – Lead Cash

About the role

The Customer Service Representative Lead Cash ensures bingo sessions are activated, ready for play, and that prize money is accurately managed. You will oversee playing‑card issuance, complete session reports, and provide support for Lotto sales when needed.

Key responsibilities

• Activate POS sessions, enter prize payouts and monitor cash drops from floor and POS sellers.
• Issue playing cards for each session, return unused cards to inventory, and manage cash balances for the next shift.
• Complete and submit FRO forms, progressive pot sheets, and all required paper reports at shift end.
• Assist with Lotto sales counters and respond to customer inquiries about bingo programs, promotions, and related services.
• Maintain a valid AGCO (or other required) license, work with OLG representatives, and ensure safety hazards are reported promptly.

Required profile

• Strong oral and written communication abilities.
• Excellent organizational, analytical, task‑management and time‑management skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Experience in the gaming or entertainment industry is a plus but not required.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint