Customer Service Representative

About the role

Hype Events is looking for a Customer Service Representative to join its Toronto team. This face‑to‑face position focuses on building strong client relationships, managing existing accounts, and supporting the growth and retention of our customers.

Key responsibilities

• Represent client brands during in‑person customer interactions, delivering a high standard of service.
• Manage and maintain existing customer accounts, ensuring satisfaction and long‑term retention.
• Build professional relationships with customers to support ongoing engagement.
• Identify opportunities for account growth, upgrades, and additional services.
• Collaborate with internal teams to support client acquisition and continuous account management.
• Accurately record customer interactions and feedback for continuous improvement.

Required profile

• Strong communication and interpersonal abilities.
• Professional, reliable, and results‑oriented approach.
• Ability to work both independently and as part of a team.
• Previous experience in customer service, hospitality, retail, or sales is preferred but not required.

Required skills

What we offer

• Full‑time, on‑site position in Midtown, Toronto.
• Permanent T4 employment with ongoing career development.
• Equal opportunity employer committed to an inclusive and diverse workplace.