Customer Experience Team Leader – Checkouts

About the role

As a Customer Experience Team Leader for Checkouts, you will own the assignment of delivering an outstanding customer journey, implement strategy and ensure the team meets performance targets. You will work closely with key stakeholders to create a rewarding experience for every IKEA visitor.

Key responsibilities

• Secure the customer experience assignment and drive strategy implementation.
• Lead, coach and develop the checkout team, ensuring performance standards are met.
• Collaborate with cross‑functional partners to align on service goals.
• Analyze customer feedback, identify root causes of negative experiences and implement corrective actions.
• Oversee onboarding, training and continuous development of team members.

Required profile

• Minimum 3 years of related experience in customer service or team leadership.

Required skills

What we offer

• Wellness days in addition to vacation.
• Extended health, dental and vision coverage for you and your family.
• RRSP matching options and eligibility for an annual bonus incentive plan.
• Flexible spending account, life insurance and employee discounts.
• Parental, bereavement and employee assistance programs.