Customer Experience Associate – Part‑time (11.25 hrs/week)

About the role

As a Customer Experience Associate you will be the welcoming face of Scotiabank’s branch network, helping clients achieve their financial goals through personalized service and proactive support.

Key responsibilities

• Build strong, lasting relationships with customers and deliver exceptional service throughout their banking journey.
• Process daily transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking options, guiding clients on mobile app usage.
• Listen to customer needs, provide clear explanations of products and services, and resolve issues promptly.

Required profile

• Proven customer‑service experience through work or community involvement.
• Friendly, professional demeanor with a willingness to assist customers.
• Flexible availability to work a variable schedule.
• Comfortable engaging in basic sales situations.

Required skills

• Strong technical aptitude for demonstrating digital banking tools.

What we offer

• Opportunity to join a forward‑thinking, inclusive team.
• Clear career path with professional development and internal training.
• Competitive compensation and benefits package.
• Supportive leadership focused on performance recognition.