Customer Experience Associate

About the role

TD Canada Trust is looking for a friendly and motivated Customer Experience Associate to join its North York branch. In this role you will be the frontline contact for customers, handling everyday banking transactions while delivering a positive and personalized experience.

Key responsibilities

• Process deposits, withdrawals, bill payments and other financial transactions in accordance with TD procedures and regulatory standards.
• Identify customer needs, recommend appropriate banking solutions, and refer customers to specialized teams when necessary.
• Address and resolve routine customer inquiries, escalating complex issues according to established protocols.
• Achieve sales and service targets by promoting TD products and services.
• Maintain accurate records and ensure compliance with the Code of Conduct and Ethics.

Required profile

• Strong communication skills with a customer‑focused attitude.
• Ability to work accurately under pressure and follow standardized procedures.
• Demonstrated reliability, teamwork, and a commitment to a diverse and inclusive workplace.

Required skills

What we offer

• Competitive hourly wage ranging from $22.50 to $28.33 CAD.
• Opportunities for growth, skill development, and career progression within TD.
• Supportive team environment that values diversity and equity.