Customer Experience Associate – 15h/week in Orleans, ON

About the role

As a Customer Experience Associate you are the face and heart of a Scotiabank branch in Orleans. The role focuses on delivering exceptional, customer‑first service, helping clients achieve their financial goals while promoting digital banking solutions.

Key responsibilities

• Build strong, lasting relationships with customers and provide friendly, efficient service.
• Process day‑to‑day transactions and address routine banking needs.
• Identify simple sales opportunities and contribute to branch targets.
• Introduce and guide customers on mobile and digital banking applications.
• Explain complex financial concepts in clear, understandable language.

Required profile

• Proven customer‑service experience through work or community involvement.
• Willingness to work a flexible schedule, including part‑time (15 hours per week).
• Comfortable in basic sales situations and able to meet target‑based performance goals.
• Team‑oriented attitude with a strong desire to learn and succeed.

Required skills

• Strong technical aptitude for digital banking platforms.
• Ability to demonstrate and promote mobile banking applications.

What we offer

• Opportunity to join a forward‑thinking, inclusive banking team.
• Career development through internal training and professional growth programs.
• Competitive compensation and benefits package.
• Commitment to community impact and a supportive leadership environment.