Colleague Services Agent

About the role

Fairmont Chateau Lake Louise in Banff National Park is hiring a Colleague Services Agent. The agent supports the day-to-day experience of Fairmont team members by providing support and services across several operational areas, keeping the staff accommodation and colleague services building clean and well maintained. The position is permanent, full-time, paid $20.33 per hour.

Key responsibilities

• Greet and welcome internal guests on arrival with a warm, professional manner
• Perform janitorial duties: garbage removal and recycling, vacuuming, cleaning floors, stairwells, walls and doors in public spaces of the staff accommodation and colleague services building
• Move heavy and large furniture such as dressers, fridges, stoves, washers and dryers between buildings
• Manage the rental equipment process, including issuing and returning items and ensuring waivers are completed
• Keep vacant staff housing units clean to standard
• Sort, organize and issue clean uniforms and dry cleaning items daily
• Pick up and deliver staff and hotel mail

Required profile

• Valid Alberta Class 5 driver's licence (or equivalent) and a driver's abstract free of demerits
• Ability to lift, carry and move large and heavy items regularly
• Willingness to work holidays, weekends, overnight and other non-day shifts; applying indicates acceptance of this requirement
• Legal authorization to work in Canada; the hotel cannot help obtain work authorization

What we offer

• Subsidized on-site accommodation for full-time employees
• One complimentary meal per shift in the staff cafeteria (additional meals $8 each)
• Medical, vision and dental benefits, mental health coverage up to $5,000/year, orthodontics up to $2,500/year, fertility drugs and gender affirmation coverage
• Defined contribution pension plan with employer matching up to 5% of annual earnings
• Travel programs with discounts on rooms and food and beverage at Fairmont and Accor properties worldwide
• Opportunities to grow within Fairmont Chateau Lake Louise and over 5,000 Accor properties