Branch Floater – Full-Time (Toronto/GTA)

About the role

As a Branch Floater at Chit Chats, you will be the first point of contact for clients visiting our Toronto and GTA branches. You will ensure shipments are processed accurately, comply with customs regulations, and provide a friendly, efficient experience that reflects our brand values of caring, curiosity and cheerfulness.

Key responsibilities

• Greet customers, answer inquiries in person, by phone or email, and promote Chit Chats’ services.
• Maintain a clean, safe, and well‑organized branch environment.
• Process shipments: scan, sort, load onto skids, verify dimensions, weight and packaging, and generate accurate Bills of Lading.
• Conduct compliance checks for Canadian, US and international shipments and educate clients on restrictions.
• Take inventory of supplies, place orders, and manage incoming and outgoing client returns.
• Support drivers with loading and unloading freight and perform fulfillment tasks such as picking, packing and shipping.
• Document and escalate any shipment issues or client concerns promptly.

Required profile

• Professional appearance and punctuality.
• Strong attention to detail and ability to follow compliance procedures.
• Excellent communication and rapport‑building skills with customers and teammates.
• Willingness to work across multiple branch locations within the GTA as needed.

Required skills

• Proficiency with shipment processing platforms and scanning equipment.
• Basic inventory management and order‑placement experience.

What we offer

• Permanent full‑time employment with competitive compensation.
• Opportunities for growth in a fast‑moving e‑commerce logistics company.
• Supportive team culture that values curiosity, care and cheerfulness.