Bilingual Doorperson (Valet) – Full-Time

About the role

The Fairmont Chateau Laurier hotel in Ottawa, located next to the Parliament Buildings, is looking for a full-time bilingual Doorperson. Reporting to the Valet Manager, the role delivers a luxury guest experience through valet parking and warm, professional hospitality.

Key responsibilities

• Welcome arriving guests warmly and present valet parking as the preferred hotel parking solution.
• Greet guests and colleagues with professionalism, warmth and genuine hospitality.
• Securely label and store vehicle keys in designated locked locations.
• Communicate valet rates and exclusive guest benefits clearly.
• Keep entrances clear so traffic flows smoothly.
• Inspect each vehicle carefully and document any pre-existing damage.
• Guide guests on hotel amenities, dining, events, transportation and local attractions.
• Retrieve guest belongings and handle special requests promptly and discreetly.
• Respond to emergencies according to safety protocols and report concerns to Security and Management.
• Operate all vehicle types, including manual transmissions, and stay flexible for overnight operations.
• Perform additional duties as assigned.

Required profile

• Available to work weekends, evenings and shift work.
• Valid driver's licence with no infractions.
• Exceptional verbal communication in both English and French.
• Excellent verbal and interpersonal skills, team-oriented and customer service focused.
• Frequent standing and walking throughout the shift, and physical ability to operate a vehicle.

What we offer

• Pay of $18.80 per hour.
• 50% food and beverage discount in the hotel restaurants.
• Extended health benefits package.
• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through the Accor academies.
• Corporate social responsibility activities such as Planet 21.