Bilingual Automotive Fixed Ops Trainer – Remote (Montreal)

About the role

PBS Systems is seeking a bilingual (English/French) Automotive Fixed Ops Specialist to deliver training and implementation support for its Dealer Management Software. The position is remote‑based in the Montreal area, with roughly half of the time spent working from home and the other half traveling across Canada and the United States to customer sites.

Key responsibilities

• Conduct virtual and onsite training sessions for new and existing dealership users.
• Guide customers through software implementation, ensuring a smooth transition.
• Manage and deliver assigned training sessions independently.
• Handle DTO Cornerstone tickets promptly and document issues.
• Maintain up‑to‑date knowledge of PBS processes and share insights across teams.
• Support continuous improvement and cross‑training initiatives.

Required profile

• Bilingual fluency in English and French (spoken and written).
• Willingness to travel up to two weeks per month across North America.
• Strong organizational skills and ability to prioritize tasks without supervision.
• Customer‑focused mindset with a solutions‑oriented approach.

Required skills

• Proficiency with PBS Dealer Management Software or similar DMS platforms.
• Experience in data entry and basic operational tasks within a software environment.