Automotive Response Specialist – Remote Customer Support

About the role

As an Automotive Response Specialist you will provide bilingual (French/English) support for drivers enrolled in a Driver Assistance Program. You will handle a wide range of inquiries, from navigation help to emergency assistance, ensuring callers receive accurate and timely solutions while maintaining a calm and empathetic demeanor.

Key responsibilities

• Answer inbound calls related to safety services such as Emergency Assistance, Automatic Collision Notification, Hands‑free Destination Assist, and Stolen Vehicle Locator.
• Assess each caller’s situation, determine the appropriate response, and guide them through the required steps.
• Escalate critical incidents to the appropriate emergency teams while maintaining clear communication.
• Document interactions accurately in the system and follow up as needed.
• Maintain a quiet, uninterrupted workspace to ensure high‑quality service.

Required profile

• Fluent in both French and English (must pass a fluency test).
• Strong empathy and the ability to stay composed under pressure.
• Excellent active‑listening and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Required skills

• Windows 11 operating system with up‑to‑date antivirus software.
• Wired USB headset with microphone (gaming headsets not accepted).
• Broadband internet connection (minimum 10 Mbps download) via wired cable, fiber optic or DSL.
• Personal computer (no tablet) capable of running required PC software.

What we offer

• Fully remote work – no commute.
• Flexible scheduling – set your own hours.
• Competitive hourly rate ranging from CAD 16.20 to 19.20.
• Opportunity to gain experience across multiple industries while supporting automotive safety services.