Administrative Associate / Receptionist (Clinic)

About the role

Join a dynamic clinic team dedicated to delivering exceptional client experiences. As an Administrative Associate / Receptionist you will be the first point of contact for patients, handling front‑desk duties while supporting daily operations and ensuring smooth workflow.

Key responsibilities

• Greet clients professionally and manage incoming phone calls.
• Process client billing, balance the cash register and perform month‑end reconciliation.
• Schedule, confirm, reschedule and cancel appointments.
• Collaborate with the Coordinator to maintain efficient daily operations.
• Respond to client inquiries, manage patient emails and minimize wait times.
• Open and close the reception area, maintain cleanliness and inventory.
• Provide administrative coverage as needed and perform other related duties.

Required profile

• High school diploma or equivalent.
• Minimum of one year of customer‑service experience.
• Bilingual in French and English (spoken and written).
• Strong attention to detail, organizational skills and ability to handle confidential information.
• Reliable, punctual and able to manage multiple tasks under pressure.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word

What we offer

• Employer‑matched pension plan from day one.
• Group benefits plan from day one.
• Three weeks of vacation plus three wellness days per year.
• TELUS share purchase plan and up to $5,000 annually for mental‑health support.
• Wellness spending account ($500‑$700) for gym, spa, apparel, etc.
• 40% discount on TELUS and Koodo mobile plans.