Account Manager – Customer Retention & Growth

About the role

Veriforce is a leader in contractor compliance and supply chain risk management, helping safety‑conscious organisations protect their workers, reputation and operations. As an Account Manager you will own a portfolio of existing customers across Oil & Gas, Mining, Utilities and Manufacturing, driving retention, growth and long‑term success. This is a revenue‑carrying role focused on expanding relationships rather than providing a service.

Key responsibilities

• Own the book of accounts, ensuring gross retention and timely renewals through disciplined engagement and risk management.
• Identify, qualify and close expansion opportunities such as new sites, business units, use cases and additional solutions.
• Develop multi‑threaded relationships from day‑to‑day users to executive sponsors and conduct structured business reviews.
• Monitor product adoption, close usage gaps and connect customer objectives to measurable compliance and efficiency outcomes.
• Maintain accurate CRM records, deliver reliable forecasts and actively participate in account and deal review cadences.
• Partner cross‑functionally with Customer Success, Implementation, Product and Support to deliver a seamless experience and act as the customer’s internal advocate.

Required profile

• 3+ years of B2B account management, customer success or full‑cycle sales experience, preferably SaaS.
• Proven track record of meeting retention and expansion targets in a quota‑carrying role.
• Experience in industrial sectors such as Oil & Gas, Mining, Utilities or Manufacturing is an asset.
• Strong commercial instincts, executive presence and ability to run business reviews with senior leaders.
• Disciplined CRM usage and forecasting habits.
• Willingness to travel to key accounts as required.

What we offer

• Integrated mental health and wellbeing support.
• Vacation starting at three weeks plus wellness days and an annual giving day.
• Comprehensive medical and dental coverage.
• End‑of‑year company‑wide shutdown for rest and recharge.
• LinkedIn Learning license for upskilling and development.
• Equal‑opportunity, inclusive workplace that values diversity.