Account Director

About the role

The Account Director will lead commercial growth across a portfolio of strategic accounts in Canada. This high‑impact position focuses on expanding revenue through disciplined account planning, multi‑product adoption, and long‑term value creation with key clients.

Key responsibilities

• Own and deliver expansion ARR targets and renewal performance across assigned commercial accounts.
• Develop and execute structured account strategies to increase wallet share and drive multi‑product adoption.
• Lead complex negotiations and discovery conversations with multi‑stakeholder buying groups.
• Drive disciplined renewal planning, ensuring accurate forecasting and pipeline visibility.
• Collaborate with customer success, product, and solutions teams to align on expansion opportunities.
• Identify commercial risks and implement mitigation strategies to protect recurring revenue.
• Ensure seamless commercial transitions and handoffs throughout the customer lifecycle.

Required profile

• 5+ years of experience in account management, commercial sales, or similar ARR‑driven roles.
• Proven track record of driving expansion, renewal growth, and revenue retention in complex, multi‑stakeholder environments.
• Strong commercial acumen with experience managing mid‑market or enterprise accounts.
• Excellent negotiation, communication, and relationship‑building skills with senior decision‑makers.
• Experience with structured sales methodologies and disciplined account planning.
• Ability to manage multiple priorities, maintain forecasting accuracy, and thrive in a fast‑paced environment.
• University degree preferred; experience with multi‑product or SaaS solutions is a plus.

Required skills

What we offer

• Competitive OTE compensation package ranging from CAD $80,000 to $115,000, based on experience.
• Opportunity to work with leading global customers and a data‑driven commercial team.