Training and Development Coordinator

About the role

Hope Mission, a non-profit Christian social care organization serving vulnerable individuals and families across Alberta since 1929, is hiring a Training and Development Coordinator for its Christian Training Institute (CTI) in Edmonton. The role develops, delivers and facilitates training for the Homelessness Programs, trains and develops frontline staff through onboarding and core supplementary training, and coordinates training schedules and communication with trainees. It also involves frontline ministry work such as listening sessions, surveys and staff debriefing.

Key responsibilities

• Lead and support a team of secondary or departmental trainers, keeping delivery standards and curriculum aligned.
• Schedule and run onboarding training for frontline staff and core training modules for large cohorts, in a safe and engaging environment.
• Visit frontline program sites, listen to staff and give formal and informal debriefing.
• With the CTI Senior Manager, design feedback mechanisms and surveys to assess training needs and ministry challenges, and use field observations to evaluate training effectiveness.
• Update the onboarding curriculum and core training with stakeholders to match frontline needs and operational priorities.
• Manage training schedules, shift coverage, room availability and trainer assignments, and maintain training calendars.
• Coordinate with the admin team on filings and completion documentation, and work with the Innovation Hub on proprietary software for staff training.

Required profile

• Experience in program coordination, administration or operations within a ministry, nonprofit, educational or human-services context.
• Demonstrated experience developing curriculum and/or delivering training to staff.
• Direct experience in inner-city, homelessness, shelter or street-level social services.
• Background in Education, Adult Learning, Social Work, Theology or Pastoral Care is an asset; experience designing surveys and evaluation tools is a major asset.
• A Police Information and Vulnerable Sector Check is required.

Required skills

• Strong organizational and planning skills, managing schedules and multiple responsibilities.
• Knowledge of Trauma-Informed Care and crisis de-escalation.
• Public speaking, facilitation and communication skills.
• Microsoft Office / 365 (Forms, Excel, PowerPoint, Teams) is a major asset.

The position is onsite in Edmonton, 8 hours Monday to Friday, 8:00 AM to 4:00 PM, in a shelter or social services environment. Applicants submit a resume, cover letter and a reference letter or contact details for two professional references.