Team Leader – Retail (Ontario)

About the role

Mountain Warehouse is seeking a confident and passionate Team Leader to guide its retail team in Thunder Bay. You will motivate staff to deliver exceptional customer service, innovative visual merchandising, and operational excellence in a fast‑paced environment.

Key responsibilities

• Foster a collaborative team culture, coach and mentor staff, and ensure clear communication of product knowledge.
• Maintain high shop‑floor standards, oversee daily opening/closing duties, and lead visual merchandising initiatives.
• Drive sales performance by motivating the team to meet and exceed targets and KPIs.
• Prioritise health and safety, resolve customer concerns promptly, and represent the Mountain Warehouse brand professionally.

Required profile

• Passionate about delivering outstanding customer service.
• Confident motivator with a talent for inspiring others.
• Experienced across retail functions, from stock control to visual merchandising.
• Strong communicator able to give constructive feedback.
• Proactive, results‑driven with a track record of achieving goals.
• Approachable, trustworthy, and a natural team player.

What we offer

• Monthly performance‑driven bonus scheme.
• 50% colleague discount across Mountain Warehouse and Animal, plus twice‑yearly uniform allowance.
• 6% vacation pay paid bi‑weekly.
• Stable, successful, and supported work environment with length‑of‑service awards.