Team Leader, Deposits Operations
Banque Fairstone · Toronto
Description du poste
About the role
The Team Leader, Deposits Operations will coach and develop a team responsible for processing deposit requests, ensuring high quality, productivity, and compliance with legal and regulatory standards. Reporting to the Manager of Deposit Operations, you will act as a key liaison between internal stakeholders and external partners.
Key responsibilities
- Manage and prioritize daily workload to maximize team efficiency.
- Provide coaching, feedback, and performance reviews through monthly huddles and quarterly/annual assessments.
- Resolve escalated client or broker issues and coordinate with internal and external partners.
- Develop and present statistical and status reports for senior management.
- Identify and recommend process improvements to enhance service quality and operational efficiency.
- Monitor workflow queues and dashboards to meet individual and team targets.
- Participate in ongoing training and cross‑training initiatives.
Required profile
- Strong leadership and team‑building abilities.
- Excellent problem‑solving and decision‑making skills.
- Ability to work under regulatory and compliance constraints.
- Effective communication with internal and external stakeholders.
Required skills
What we offer
- Opportunity to lead a growing team within a leading alternative lending bank.
- Access to comprehensive training and professional development.
- Collaborative work environment focused on innovation and customer service.
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Banque Fairstone
Toronto
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