Systems Administrator

About the role

As a Systems Administrator at ZenaTech, you will ensure the reliability, security and performance of the technology platforms that support engineering, production and business operations. Based in Vancouver, you will work closely with teams across multiple time zones to keep the company’s IT backbone robust and ready for rapid innovation.

Key responsibilities

• Manage and maintain end‑user hardware, software and network infrastructure.
• Design, deploy and support physical, virtual and cloud‑based server environments.
• Administer Windows and/or macOS systems, including patching, upgrades and lifecycle management.
• Configure and manage Microsoft Intune MDM for device enrollment, compliance policies and app deployment.
• Oversee identity and access management using Microsoft Entra ID.
• Administer Microsoft SharePoint sites, permissions, governance and integration with Microsoft 365.
• Monitor system performance, availability and capacity, and resolve issues proactively.
• Implement backup, disaster‑recovery and business‑continuity solutions.
• Enforce cybersecurity best practices and compliance standards.
• Lead root‑cause analysis for complex incidents and provide technical support to engineering, production and business teams.
• Onboard and standardise IT infrastructure for acquired companies, including assessments, migrations and security alignment.
• Document configurations, procedures and architectural decisions.

Required profile

• 3‑5 years of experience in IT support or help‑desk roles within multi‑office or complex environments.
• Strong problem‑solving abilities and effective communication skills.
• Ability to prioritize multiple tasks under pressure and deliver customer‑focused service.
• Experience with Windows and/or macOS operating systems.
• Familiarity with Office 365, Active Directory and basic networking concepts.

Required skills

• Windows operating system administration
• macOS administration
• Microsoft Intune (MDM)
• Microsoft Entra ID (identity management)
• Microsoft SharePoint and Microsoft 365
• Office 365
• Active Directory
• Basic networking
• Server virtualization and cloud environments
• Backup, disaster‑recovery and business‑continuity solutions
• Cybersecurity best practices and compliance