Student Support Assistant – Administrative Services

About the role

The Department of Electrical and Computer Engineering at UBC is seeking a Student Support Assistant to provide front‑counter and administrative support for a large academic unit. This position serves as the first point of contact for faculty, students, and visitors, ensuring smooth daily operations and high‑quality customer service.

Key responsibilities

• Welcome and assist faculty, staff, students, and guests in person, by phone, and by email.
• Handle room‑booking, building‑access requests, and schedule meetings for department leadership.
• Process mail, deliveries, and maintain office supplies and equipment.
• Use the department’s ticketing system to track and resolve administrative service requests.
• Support undergraduate program processes, including registration inquiries and basic advising assistance.
• Prepare meeting agendas, take minutes, and follow up on action items.

Required profile

• Works under the supervision of the Manager, Business Operations.
• Collaborates closely with administrative staff, the Department Head, and the Associate Head of Undergraduate Programs.
• Demonstrates strong organizational abilities and a customer‑focused attitude.

Required skills

What we offer

• Competitive monthly salary ranging from $4,281 to $4,386 CAD.
• Permanent full‑time position with benefits.
• Inclusive and diverse workplace committed to equity.
• Opportunity to work in a vibrant academic environment.