Store Operations and Talent Manager

About the role

Sephora Canada is seeking a Store Operations and Talent Manager to lead people and operational functions at its Yonge & Eglinton location. Reporting to the Store Director, you will ensure the store delivers an outstanding customer experience while building a high‑performing team of Beauty Advisors and Department Leads.

Key responsibilities

• Conduct final interviews and manage the full recruitment cycle for all store positions using the applicant tracking system.
• Develop and execute the store’s training strategy in partnership with Education partners.
• Create weekly schedules, approve time‑off requests, and oversee payroll processing in line with company guidelines.
• Write and deliver annual performance reviews, manage performance issues, and provide timely feedback.
• Maintain operational excellence by overseeing inventory, shipping, receiving, returns, tester control, and cycle counts.
• Monitor sales performance, staffing levels, payroll, and other controllable expenses to drive profitability.

Required profile

• 2‑4 years of management experience in beauty, retail, or customer‑service environments.
• Proven experience recruiting, staffing, and hiring across all store roles, including leadership positions.
• Strong understanding of retail operations, scheduling, and payroll processes.
• Ability to lead, develop, and motivate a diverse team.

Required skills

• Experience with online applicant tracking systems.
• Proficiency in payroll processing and scheduling software.