Social Media Customer Advocate (Influencer Focus)

About the role

As a Social Media Customer Advocate you will be the voice of Boldr on platforms such as Facebook, Twitter, Instagram and YouTube. You will handle customer inquiries, turn feedback into actionable insights and help shape a positive online brand experience.

Key responsibilities

• Monitor and engage with customer questions and comments across Boldr’s social media channels.
• Provide prompt, accurate responses and resolve issues with empathy and professionalism.
• Collaborate with Tier 1 and Tier 2 support teams to address complex cases.
• Share relevant updates, announcements and content to keep the community informed.
• Collect and report trends, feedback and insights from social interactions to internal teams.
• Advocate for product and service improvements based on social media feedback.

Required profile

• Bachelor’s degree in marketing or a related field.
• 2–3 years of experience in customer support with a focus on social media management.
• Curious, authentic and passionate about delivering excellent client experiences.

Required skills

• Social media management (Facebook, Twitter, Instagram, YouTube).
• Strong written communication and problem‑solving abilities.