Service Technician - Milwaukee Tool

About the role

TTI Canada is hiring a Service Technician for its Milwaukee team, working inside a Factory Service Center in Coquitlam, BC. The technician repairs portable power tools of the Milwaukee brand, following a standardized repair process that includes diagnosing and troubleshooting failures, finding a solution and fixing the product. The role is full-time and permanent, set in a fast-paced, team environment.

Key responsibilities

• Log in tools, assess them and repair them
• Follow the standardized repair process and prioritize in-branch repairs
• Conduct warranty assessments and perform instant tool replacements
• Meet productivity targets
• Support other departments and roles, and continuously build product knowledge
• Perform other duties as required

Required profile

• High school diploma or equivalent
• Mechanical aptitude and demonstrated repair experience
• Ability to work in a team and independently, with strong organization and communication skills
• Willingness to work overtime during busy times

Required skills

• Strong computer skills
• Ability to follow a standardized repair process and troubleshoot tool failures

What we offer

• Base salary of $51,000 per year, plus eligibility for a 10% annual bonus
• Extensive health benefits, including vision and dental care
• Retirement savings plan with employer matching contributions
• Paid time off and employee discount programs
• Annual $500 wellness program allowance
• On-the-job training on more specialized products