Service Order Resolution Representative

About the role

TTI Canada's Milwaukee team is hiring a full-time, permanent Service Order Resolution Representative in Georgina, Ontario, working Monday to Friday 7am to 3:30pm. The role partners with the customer service team to resolve customer inquiries and concerns, with reply turnaround times of 24 to 36 hours.

Key responsibilities

• Resolve customer inquiries and concerns with the customer service team
• Maintain daily performance tracking and record keeping of Order Entry
• Draft and fulfill "No Charge" orders company-wide
• Support the team lead and other department subject matter experts
• Provide support in other order management areas as needed and assist with training
• Practice 5S and safety, and take corrective action for continuous quality improvement
• Handle other tasks as assigned, including daily and weekend overtime as needed

Required profile

• High school or GED diploma
• Excellent verbal and written communication skills
• Able to lift up to 40 pounds and meet repetitive motion demands
• Ability to adapt to change and work overtime

Required skills

• Proficient typing and ten-key skills
• Proficiency in Microsoft Office
• Experience with Korber, Oracle and ERP programs is an asset

What we offer

• Hourly pay of $28.29
• 100% employer-paid health and dental coverage for you and your family
• Company-matched savings plan up to 6% of earnings
• $500 in flexible wellness credits (HCSA or PSA)
• Paid time off including vacation, personal days and volunteer time
• Virtual healthcare access, employee perks and education reimbursement