Service Coordinator

About the role

The Total Group of Companies is seeking a full‑time Service Coordinator for its Edmonton branch. You will support daily service operations, including scheduling, dispatch, invoicing, and general branch administration within the fire systems sector.

Key responsibilities

• Answer and direct phone calls and manage email correspondence.
• Schedule and dispatch technicians for service calls, inspections, repairs, and projects.
• Coordinate job locations, customer contacts, technician availability, and service requirements.
• Ensure technicians receive necessary information, equipment, and documentation.
• Monitor active jobs, communicate scheduling changes, and review completed work orders for accuracy.
• Use Xero to create and send customer invoices, verify invoices, and support administrative processing.
• Order fire protection equipment, replacement parts, tools, PPE, and office supplies; communicate with vendors.
• Coordinate shipping, receiving, courier packages, and returns.
• Maintain accurate physical and digital records, tracking systems, and filing.
• Provide general branch operations support and occasional after‑hours or on‑call coverage.

Required profile

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast‑paced environment.
• Independent worker who also collaborates well with a team.
• Positive attitude, flexibility, and safety‑first mindset.
• Professional communication with customers, technicians, vendors, and coworkers.

Required skills

• Xero (accounting and invoicing software)

What we offer

• Full‑time permanent position in a growing industrial service company.
• Opportunities for professional development within the fire protection industry.
• Supportive team environment and on‑site work in Edmonton.