Service Advisor - Volkswagen Saskatoon

About the role

Volkswagen Saskatoon is looking for a driven, customer-focused Service Advisor to join its team. As the link between customers and the shop, you will build trust, communicate clearly and make sure every service visit runs smoothly from start to finish. The position is permanent and full time.

Key responsibilities

• Welcome customers and perform thorough vehicle walkarounds
• Schedule service, maintenance and recall appointments efficiently
• Communicate technical service needs in a customer-friendly way
• Advise on required and recommended services with confidence and clarity
• Update customers throughout the process and manage expectations
• Review work orders, explain results and ensure customer satisfaction

Required profile

• A proven background in fast-paced customer service or sales
• Experience in automotive service advising is a plus, but not required
• Organized, with attention to detail under pressure
• Positive energy and a drive to exceed customer expectations
• Valid Saskatchewan Class 5 driver's licence

Required skills

• Tech-savvy approach to CRM, DMS, tablets and other digital tools

What we offer

• Competitive pay structure plus bonuses
• Group retirement savings plan with employer-employee matched contributions
• Employee discounts on vehicles, service, repairs and parts
• Training and development opportunities
• Corporate gym membership rates
• Comprehensive health and dental plans