Senior Manager, Revenue Operations

About the role

This senior position leads revenue operations strategy for a fast‑growing SaaS company in Canada. You will partner with Sales, Customer Success, Marketing, Finance and Product to build scalable processes, systems and data‑driven decision‑making across the entire customer lifecycle.

Key responsibilities

• Define and execute a Revenue Operations roadmap aligned with growth objectives.
• Identify operational bottlenecks and implement scalable solutions to improve efficiency, forecasting accuracy and revenue performance.
• Act as a strategic advisor to Sales, Customer Success, Marketing and Finance leaders.
• Design, optimize and standardize go‑to‑market processes including lead management, sales cycles, onboarding, renewals and expansion.
• Own and continuously improve the revenue technology ecosystem (CRM, automation tools, integrations, workflows, vendor relationships).
• Evaluate emerging AI‑powered technologies to boost operational efficiency.
• Build executive dashboards, KPI reporting frameworks and business‑intelligence solutions.
• Establish data‑governance practices to ensure CRM hygiene and reporting accuracy.
• Lead, mentor and develop a high‑performing Revenue Operations team.

Required profile

• 5+ years of experience in Revenue Operations or related functions within a scaling SaaS environment.
• Proven leadership experience managing cross‑functional teams.
• Strong analytical mindset with a track record of delivering measurable business impact.
• Ability to thrive in a fast‑changing, high‑growth setting.

Required skills

• CRM platforms (e.g., Salesforce)
• Automation tools and workflow orchestration
• Business intelligence and reporting solutions
• AI‑enabled operational tools
• Data governance and data quality management

What we offer

• Opportunity to shape revenue strategy in a high‑growth SaaS company.
• Leadership of a dedicated Revenue Operations team.
• Exposure to senior executives and cross‑functional stakeholders.