Senior Branch Manager (CIRO Supervision)

About the role

The Senior Branch Manager is a frontline supervision role at Manulife Wealth Inc. responsible for Tier 1 daily supervisory activities for advisors registered with CIRO. The role implements a compliance culture focused on protecting clients, advisory teams and Manulife Wealth, and works with the Regional Field Supervision Officer and Line 2 Compliance. It is a hybrid position with regular travel to advisor offices in the region.

Key responsibilities

• Tier 1 supervision: approve daily, monthly and quarterly trade reports, new accounts and KYC updates, and handle complex reviews (high-risk products, vulnerable clients, outside activities, conflicts, advertising).
• Perform annual branch visits and train advisor teams on supervisory expectations and best practices.
• Monitor KRI/KPIs such as exception rates and cycle time, and escalate non-compliance.
• Assist with complaint reviews, regulatory inquiries and remediation plans.
• Support Field Supervision Associates, take part in audits and exams, and help roll out policy changes and new supervisory tools.

Required profile

• Registered as Supervisor and Registered Representative with CIRO, with ability to maintain registration.
• 5-7+ years of CIRO dealer supervision or related compliance experience, including leadership of supervisory teams.
• Completion of CSC, CPH and Investment Dealer Supervisors courses.
• Preferred: CIM/RIME and portfolio manager experience.
• Bilingual English/French is an asset; for candidates in Québec, proficiency in both languages is required to support clients from other provinces.

Required skills

• Strong knowledge of the Canadian regulatory framework, provincial securities legislation and CIRO requirements.
• Organizational and prioritization skills in a multitasking environment.
• Communication, stakeholder management, negotiation, influence and conflict resolution skills.
• Ability to present to groups and to travel regularly within the region.

What we offer

• Salary range of $71,475 to $119,125 CAD, with possible incentive compensation.
• Customizable benefits including health, dental, mental health, vision, life and disability insurance, retirement savings plans and paid time off.