Bilingual E-Commerce Control Auditor

About the role

Manulife's Customer Experience Investigation Services department, which prevents, detects and investigates fraud and abuse against benefit plans, is hiring a Bilingual E-Commerce Control Auditor in Montreal. The role applies group benefits knowledge, attention to detail, problem-solving, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse, and supports the Manager with projects and initiatives. It is a hybrid position.

Key responsibilities

• Perform risk-based data profiling and analysis to identify trends and outliers for further review and investigation
• Lead and support audit programs, coordinate, assess and decide on investigations, and take initiative to lead investigations to successful conclusion, including preparing criminal and regulatory complaints
• Interview plan members, service providers and others, and write audits and correspondence to them
• Consult with internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants and Regional Group Office, and with external stakeholders such as regulatory bodies, colleges and associations and plan sponsors
• Lead, support and implement key investigative projects, and deliver presentations to new and existing clients
• Travel is required, including working outside core hours

Required profile

• Bilingual (French and English) to support clients from jurisdictions outside Quebec
• University degree or equivalent work experience
• Preferred: knowledge of group benefits, the Canadian healthcare environment and its regulations, and fraud and abuse risk management
• CFE designation is an asset

Required skills

• Intermediate data analysis with Excel and other data mining software
• Research, problem-solving and decision-making skills
• Ability to manage contentious stakeholder interactions and multiple priorities
• Excellent oral and written communication

What we offer

• Salary range of $41,400 to $69,000 CAD, with possible incentive compensation
• Customizable benefits including health, dental, mental health, vision, life and disability insurance, retirement savings plans and paid time off
• A flexible, inclusive environment with learning and growth opportunities