ProProduct Sales Development Representative

About the role

ProProduct Development Representatives identify and connect with existing ServiceTitan customers to show how the advanced Pro modules can increase their return on investment and add value to their operations. The role drives product adoption and revenue growth through engagement with the current customer base, and is open to candidates whose applications are also considered for similar SDR roles across ServiceTitan's subsidiaries.

Key responsibilities

• Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products and booking overview calls and demonstrations for Pro Account Executives.
• Conduct high-volume engagement through about 30 outbound calls per day and personalized emails.
• Craft honest relationships with customers, uncover unmet needs and pain points, and explain how Pro modules solve them.
• Work with Pro Account Executives on communication plans and deal closure, using detailed discovery notes.
• Log and maintain accurate activity records, report on active campaigns weekly, handle ad-hoc requests and liaise with customers and internal teams.

Required profile

• 2-4 years of experience in Sales or Customer Success, in a cross-sell or up-sell capacity.
• 12+ months of outbound calling experience.
• Ability to travel domestically about 30% of the time for onsite visits.
• Strong interpersonal skills, resilience in handling objections, and a tenacious, team-oriented mindset.

What we offer

• Expected hourly rate of $29.14 CAD for candidates living in Canada, with a variable commission plan and equity.
• Coaching and development from managers and enablement coaches, and a clear path to a long-term sales career.
• Flexible time off, a comprehensive onboarding program, leadership training, and recognition through Bonusly.
• Company-paid medical, dental and vision coverage, RSP match, and an employee assistance program.
• Parental leave, adoption reimbursement, and financial planning tools.
• Hybrid schedule: if within about 40 miles of a hub, 1-2 days a week in the office.