Program Scheduler – Healthcare Operations

About the role

We are seeking a Program Scheduler to join our fast‑paced operations team in Burbank. The role supports both clients and clinical staff by creating and maintaining high‑volume schedules for behavioral and mental health services.

Key responsibilities

• Create and maintain permanent schedules for clients and clinical staff.
• Manage day‑to‑day changes, including client and staff cancellations.
• Prepare schedules for new clients and new hires at least one week before onboarding.
• Develop and distribute shadowing schedules for new hires.
• Review scheduling expectations and maximize client and staff utilization based on contract fulfillment reports.
• Proactively identify and resolve scheduling conflicts.
• Communicate scheduling changes, concerns, and requests within the local clinical and operations team.
• Handle communications from parents, caregivers, schools, and staff regarding scheduling needs.
• Partner with the Office Manager to assess staffing needs.
• Maintain professional relationships with stakeholders and provide exceptional customer service.
• Update scheduling records and CRM systems with current client and staff status.
• Audit scheduling errors, monitor labor law requirements, and perform other administrative duties as assigned.

Required profile

• Minimum 2+ years of experience in scheduling or administrative roles, preferably in healthcare.
• Bachelor’s degree in healthcare administration or a related field preferred.
• Familiarity with electronic health record (EHR) systems.
• Ability to work independently, resourcefully, and with urgency.
• Mission‑driven mindset focused on supporting clinical quality.
• Strong analytical skills to translate insights into clear scheduling plans.
• High attention to detail and commitment to operational excellence.
• Comfortable articulating viewpoints while remaining open to feedback.

Required skills

• Electronic health record (EHR) systems
• Client Relationship Management (CRM) systems