Overnight Guest Service Attendant (Winter Seasonal)

About the role

Four Seasons Resort and Residences Whistler is looking for a part-time, seasonal, overnight Guest Service Attendant to join the arrival team. You will welcome guests arriving by private car, taxi or limo, handle their luggage and contribute to the operations of the valet. The role suits someone dedicated to serving guests and able to work independently and as a team.

Key responsibilities

• Greet guests arriving by private car, taxi or limo by opening car doors and welcoming them to the hotel.
• Assist guests in getting out of their vehicles and help unload their luggage.
• Redirect guest luggage to the correct rooms and load luggage into cars for departing guests.
• Assist in valet parking and occasionally drive the house car around Whistler.
• Provide guests with directions, recommendations and information about the town and its attractions.
• Handle all guest interactions with a high level of hospitality and professionalism, accommodate special requests and resolve complaints.
• Assist with inquiries about hotel services, hours of operation, key personnel and in-house events.

Required profile

• Previous customer service experience; hotel or guest service experience preferred.
• Strong command of English.
• Comfortable lifting and carrying 20+ pounds; work involves lifting, bending and carrying up to 40 lbs.
• Class 5 BC driver's license required, with a clean driving record.
• Valid work authorization for Canada.
• Availability in the evenings, on weekends and holidays.

What we offer

• Hourly wage of $22.00-$23.30 plus gratuities and an overnight premium of $2.00 per hour.
• Affordable staff accommodation in Whistler.
• Choice of a seasonal ski pass or winter leisure allowance.
• Complimentary meal every shift in the staff cafeteria.
• Paid time off, vacation days and additional floating holidays per year.
• Training, development programs, employee recognition events and exclusive discounts and travel programs with Four Seasons worldwide.