Operations Officer II

About the role

We are seeking a skilled Operations Officer II to support our client, a leading North American financial institution, in Toronto. The position is hybrid, with an initial on‑site training period.

Key responsibilities

• Perform routine to broad tasks, follow established procedures, and investigate straightforward problems to implement suitable solutions.
• Complete investigations and report or escalate risk issues or process gaps.
• Conduct AML and Sanctions/ABAC information‑gathering activities in line with FCRM regulations.
• Support AML and Sanctions/ABAC related activities and transactions to resolve business issues.
• Review banking transactions to ensure compliance with bank and regulatory thresholds.
• Forward unusual transactions and supporting information for further review.
• Perform research activities and address research discrepancies.
• Identify opportunities to improve service delivery and support process‑improvement initiatives.
• Prioritize workload to meet SLA requirements for service and productivity.
• Support timely and accurate completion of business processes and procedures.
• Escalate non‑standard or high‑risk activities as necessary.
• Ensure due diligence to support the accuracy of all transactions and activities.
• Follow internal and industry regulations when recording transactions.
• Prepare accurate documentation that reflects business intentions and relevant rules.
• Participate in process‑improvement opportunities and prepare procedural documents.
• Comply with the Bank Code of Conduct and act as a brand champion.
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

Required profile

• Ability to prioritize workload and meet SLA requirements.
• Strong attention to detail and due‑diligence in transaction processing.
• Knowledge of AML, sanctions and ABAC regulations.
• Understanding of banking transaction thresholds and regulatory guidelines.
• Commitment to compliance with internal policies and the Bank Code of Conduct.
• Team‑oriented mindset and ability to support a positive, diverse work environment.

Required skills

What we offer

• Hybrid work arrangement with initial on‑site training.
• Six‑month fixed‑term contract with potential extension or conversion.
• Competitive hourly rate of $26 CAD.