Operations Manager – Outbound Sales

About the role

We’re looking for a hands‑on people leader ready to own both the customer experience and the sales outcome, coaching a team of Outbound Sales Specialists to turn every customer call into a sales opportunity.

Key responsibilities

• Own team sales and revenue targets, balancing conversion, productivity, pipeline health, and customer experience.
• Drive healthy pipeline creation and progression, ensuring opportunities are qualified and advanced.
• Ensure reps execute the end‑to‑end outbound sales journey from campaign to first‑bill review.
• Lead regular 1:1s, call coaching, and real‑time feedback to strengthen sales behaviours.
• Use lead and lag KPIs to identify trends and turn insights into targeted action.
• Identify and develop top talent, building a strong bench of sales leaders and reps.
• Translate TELUS product, campaign, and sales strategy into clear direction for teams.
• Partner with Canadian Sales, Workforce Operations, Enablement, Quality, Analytics, and other teams to remove barriers and maximize performance.

Required profile

• Coaching‑first leadership mindset with accountability for team results and individual development.
• Operational fluency managing shrinkage, staffing, and performance data in a high‑volume environment.
• Strong verbal and written communication skills in English.
• Adaptability and resilience with a positive attitude amid evolving technology and business needs.
• Growth mindset eager for continuous learning and long‑term career building.
• Availability to work Eastern Time Zone (Toronto) hours, Monday‑Friday, with weekends as required.

Required skills

• Salesforce
• Genesys Cloud

What we offer

• Career growth and development with clear pathways to advanced roles within TELUS.
• Coaching and mentorship from experienced sales and operations leaders.
• Competitive compensation package with an above‑market base salary and uncapped commission.
• Join a high‑performance, collaborative team that invests in each other.