Manager, Pension Data and Employer Services

About the role

The Manager, Pension Data & Employer Services leads the governance and operational management of employer and member data within OPTrust’s pension administration framework. Reporting to senior leadership, this role oversees a team responsible for employer onboarding, data submissions, contribution reconciliation and issue resolution while ensuring a seamless experience for participating employers.

Key responsibilities

• Own end‑to‑end employer data governance, including collection, validation, reconciliation and data‑quality frameworks.
• Lead employer onboarding, ongoing data submissions and contribution reconciliation processes.
• Maintain strong relationships with participating employers and act as the primary point of contact for data‑related issues.
• Drive employer training and change‑management initiatives to support system enhancements and adoption of new processes.
• Collaborate with leadership to advance AI and data‑analytics capabilities for improved decision‑making and risk management.
• Ensure compliance with regulatory requirements and mitigate operational risk.

Required profile

• Proven experience in data management within pension, financial services or a related sector.
• Demonstrated leadership experience managing a team and delivering results.
• Strong analytical and problem‑solving abilities with a focus on data quality and governance.
• Excellent communication and stakeholder‑management skills.
• Knowledge of regulatory and compliance requirements affecting pension data.
• Ability to lead change‑management initiatives and drive continuous improvement.

Required skills

What we offer

• Unique culture rooted in core values: collaboration, integrity, respect, flexibility, excellence and continuous improvement.
• Purpose‑driven environment focused on paying pensions today and preserving them for tomorrow.
• Comprehensive health and wellness benefits, including dental, vision and extended health coverage.
• World‑class defined benefit pension plan for employees.
• Flexible hybrid work model.
• Dedicated inclusion, diversity and equity strategy with employee‑led resource groups.
• Extensive professional development opportunities, including LinkedIn Learning, tuition reimbursement and mentorship programs.
• Competitive vacation package with additional work‑life balance days.