Manager, Customer Success - Major

About the role

Docebo is looking for a Manager, Customer Success to lead a high‑performing team that maximises value, retention and growth for its B2B customers. You will shape the customer experience, drive strategic initiatives and act as a trusted advisor for enterprise accounts.

Key responsibilities

• Manage, mentor and inspire a team of Customer Success professionals, setting clear KPIs and fostering a collaborative culture.
• Develop and evolve a Customer Success strategy aligned with Docebo’s growth objectives to ensure top‑tier satisfaction and retention.
• Collaborate with Sales, Marketing and Product teams to deliver a unified, customer‑centric journey.
• Build deep relationships with key enterprise accounts, aligning their business outcomes with Docebo’s platform capabilities.
• Standardise and scale operational processes using advanced Customer Success platforms and automation tools.
• Enable the team to identify and pursue organic upsell and cross‑sell opportunities while monitoring customer health.

Required profile

• 3‑5+ years of successful leadership experience directly guiding Customer Success or related teams.
• Proven ability to drive strategy, manage performance and cultivate a high‑performing culture.

Required skills