Learning & Development Manager

About the role

The Learning & Development Manager designs, implements and continuously improves learning strategies and programs that build individual, team and organizational capabilities. The role aligns learning solutions with business goals, fosters a culture of continuous development, leverages innovative technologies and supports employee growth to drive high performance and future readiness. It reports to the Director, Talent Development.

Key responsibilities

• Design and develop interactive, engaging learning programs and blended learning materials, including facilitator guides, case studies, video scripts, E-Learning modules and train-the-trainer resources
• Manage the enterprise LMS and improve its functionality and content
• Lead learning programs through design, facilitation and evaluation, partnering with HRM and business leaders on implementation plans
• Carry out learning needs analyses, identify skill gaps and design programs to meet business priorities
• Maintain core curriculum and compliance training, and provide input to the training budget process
• Develop partnerships with business partners and SMEs, and ensure deliverables and team budgets are met
• Integrate emerging trends and technologies, and design assessment tools to measure program effectiveness
• Advocate for customers, give constructive feedback, foster a culture of continual learning and champion change

Required profile

• Minimum 5 years of instructional and e-learning design and delivery experience, ideally in a retail environment
• University degree in Human Resources, Education or Adult Training and Development
• Solid understanding of adult learning principles and design methodologies
• Strong instructional and visual design skills, with sensitivity to layout, typography and colour
• Excellent writing, editing and research skills, and strong project management and organizational skills

Required skills

• MS Office (Word, PowerPoint, Excel)
• Articulate 360 or similar, Adobe Creative Suite, video editing software, and LMS/LCMS management
• Experience using AI applications for personalized learning pathways, content creation, engagement and performance analytics