Director, Learning & Development

About the role

Indigo is looking for a Director, Learning & Development in Toronto. The role defines and implements the company's learning philosophy, strategy and roadmap, creating a culture of continuous learning that supports business performance and career growth. It owns the enterprise learning ecosystem and is accountable for the design, delivery, governance and continuous improvement of learning programs across Home Office, Retail and Distribution Centre teams. The Director reports to the Chief People Officer.

Key responsibilities

• Shape Indigo's people and capability strategy so learning investments support business performance, growth and customer outcomes.
• Lead and launch Indigo U, ensuring learning platforms, content and experiences are scalable, engaging and data-informed.
• Partner with senior leaders to turn capability gaps into prioritized learning strategies and programs.
• Develop a multi-year learning roadmap covering leadership development, functional development, onboarding, compliance, digital learning and career growth.
• Build and lead a high-performing Learning & Development team and set clear standards for delivery and impact.
• Use learning analytics to measure effectiveness, engagement, knowledge transfer and business impact.
• Identify future-critical skills, contribute to annual planning and budgeting, and design customized curricula based on adult learning principles.
• Create scalable development pathways for frontline employees, leaders and corporate teams, and lead change and adoption efforts.

Required profile

• 10-15 years of progressive experience in Learning & Development, leadership development, organizational development or capability building at a Tier 1 organization.
• University degree in Human Resources, Education, Organizational Development, Adult Learning or a related field.
• Deep understanding of enterprise adult learning, instructional design, leadership development and capability building.
• Experience building customized learning curricula for frontline, corporate and leadership audiences.
• Full alignment with Indigo's values and a passion for its mission.

Required skills

• Learning technologies, LMS/LXP platforms and digital learning.
• Measurement of learning effectiveness and data-driven decision-making.