Lead Qualification Representative (Remote)

About the role

Royal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options. This is a high-volume outbound-calling position, not a traditional customer-service role: you will use an automatic dialer, qualify leads, handle objections and connect interested owners with a sales representative via live transfer. The position is remote, full-time, with EST business hours, and pays C$40,000 to C$50,000 annually depending on experience, qualifications and performance.

Key responsibilities

• Make continuous outbound calls using an automatic dialer and deliver clear, professional call openings.
• Confirm required property-owner and qualification information and identify whether the prospect is interested.
• Explain the purpose and potential value of the service; do not give detailed insurance advice, determine eligibility, guarantee approval or complete enrolments.
• Handle questions, objections, suspicion and rejection professionally, then obtain permission before transferring.
• Complete warm live transfers to sales representatives and stay on the line until they accept the call.
• Record accurate notes, outcomes and dispositions in the CRM, schedule callbacks and follow up on unsuccessful transfers.
• Respect opt-out and do-not-call requests, follow scripts and compliance requirements, and take part in coaching, call reviews and performance reporting.
• Meet call-quality and accepted-transfer targets (about five accepted qualified transfers per dialing hour).

Required profile

• Three or more years of high-volume outbound-calling experience, including lead qualification and live transfers.
• Experience working against measurable hourly or daily targets and using an automatic dialer and a CRM while calling.
• Strong spoken and written English, clear listening and objection-handling skills.
• Ability to stay calm and professional on difficult calls, follow scripts without sounding unnatural, and respect opt-outs.
• Private workspace, dual monitors, computer with at least 16 GB RAM, reliable internet of at least 100 Mbps, backup internet or power, wired noise-cancelling headset, webcam and updated OS.
• Verifiable employment history and professional references; full-time availability during the campaign schedule.

Required skills

• Automatic dialer: Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or similar (preferred)
• CRM usage while calling
• Preferred: experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation or telemarketing

To apply, submit your résumé by email; shortlisted candidates may be asked to complete a video interview, typing test, equipment check, reference verification, call role-play and live skills interview.