Key Lead - Hollister, Halifax Shopping Centre

About the role

The Key Lead ensures every customer receives a quality in-store experience at the Hollister store in the Halifax Shopping Centre. Acting as Floor Supervisor, the role guides and coaches Brand Reps and Stock Associates so that store operations run smoothly and the team achieves daily sales targets. It is part of the store leadership team.

Key responsibilities

• Perform opening and closing routines
• Operate register and point-of-sale systems
• Fulfill omni-channel orders
• Demonstrate product knowledge and brand awareness while driving sales
• Build and maintain visual displays
• Analyse reporting to inform decisions
• Protect store assets and perform inventory control
• Represent the brand and embody company culture and values

Required profile

• High school diploma or G.E.D. equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory or management experience required
• Availability on Saturdays and Sundays and certain holidays, with flexible weekly schedule of at least 12-16 hours, increasing during peak times

Required skills

• Strong customer focus and exceptional interpersonal and communication skills
• Knowledge of current fashion trends
• Adaptability, flexibility and ability to balance multiple tasks
• Detail orientation, initiative, confidence and strong work ethic

What we offer

• Quarterly sales incentive bonus
• Merchandise discount
• Flexible schedule
• Career advancement opportunities and training and development
• Possibility to become a Brand Affiliate