Technical Service Representative - Automotive Refinish

About the role

A.R.T., a subsidiary of Surventis Coatings, distributes wholesale automotive and industrial paint coatings to auto body collision repair shops and light industrial manufacturers. It is hiring a Technical Service Representative in Halifax, Nova Scotia, to educate customers about Surventis coatings products and procedures, provide customer support and deliver technical service excellence in line with Service Level Agreements and A.R.T. technical specifications.

Key responsibilities

• Educate body shop personnel on Surventis product lines, procedures and best practices.
• Troubleshoot and resolve customer issues such as colour matching or material application challenges.
• Collaborate with Direct Sales Representatives to run product demos for new customers.
• Install and demonstrate refinish paint systems at customer sites.
• Work with A.R.T. operations to meet customer fulfillment expectations.
• Complete administrative reporting accurately and on time.
• Ensure compliance with company policies, procedures and regulations, and perform other duties as assigned.

Required profile

• Trade school, college and/or paint certification in an industry-related discipline.
• Professional, positive, determined and customer-centric attitude; hands-on, can-do approach.
• Excellent organization, time management and communication skills.
• Physically capable and able to lift 50 lbs.
• Ability to work under pressure to meet time-sensitive deadlines.
• An acceptable driver's abstract is required.

Required skills

• Working knowledge of Microsoft Excel and Word.
• Excellent math skills.