Key Lead - CF Rideau Centre

About the role

Abercrombie & Fitch is hiring a Key Lead for its CF Rideau Centre store in Ottawa. The Key Lead ensures every customer receives a quality in-store experience by acting as Floor Supervisor, guiding and coaching Brand Reps and Stock Associates so that store operations run smoothly. As part of the store leadership team, the role drives store performance on the floor through customer experience and daily sales targets.

Key responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyse reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of retail experience preferred.
• No supervisory or management experience required.
• Availability on Saturdays and Sundays and certain holidays, with a schedule of at least 12-16 hours per week; hours increase during peak times.

Required skills

• Strong customer focus and exceptional interpersonal and communication skills.
• Knowledge of current fashion trends.
• Adaptability, flexibility, initiative and confidence.
• Ability to balance multiple tasks and stay detail-oriented.

What we offer

• Quarterly sales incentive bonus.
• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement and training and development.
• Possibility to become a Brand Affiliate.