Key Account Executive

About the role

RSM, a global provider of professional services to the middle market, is hiring a Key Account Executive in Toronto. The role protects, deepens and expands a portfolio of existing Canadian client relationships across industries, developing executive relationships, turning client priorities into coordinated account strategies and connecting clients with RSM Canada's assurance, tax and consulting capabilities. It works closely with engagement leaders and industry specialists to deliver a consistent client experience, identify cross-service opportunities and support retention and profitable growth.

Key responsibilities

• Develop and maintain account plans for assigned Canadian key accounts, including priorities, relationship maps, service footprint, retention risks and whitespace opportunities
• Partner with client service leaders on account objectives, governance, meeting cadence and progress measures, and lead internal account reviews with assurance, tax and consulting specialists
• Coordinate national and cross-border resources while keeping Canadian relationship ownership clear
• Build trusted relationships with executives and key stakeholders, maintain a disciplined contact cadence and anticipate renewals or service concerns
• Promote client advocacy, referrals and thought-leadership participation with client service and marketing teams
• Identify and advance opportunities within existing accounts, create client-specific value propositions and manage a current opportunity pipeline with forecasts and risks
• Bring Canadian market, regulatory, tax and sector insights to account conversations and prepare tailored points of view for clients
• Create clear roles and communication protocols across the account team, facilitate preparation for major client interactions and escalate material concerns
• Maintain accurate CRM records and prepare monthly and quarterly portfolio updates

Required profile

• Bachelor's degree in business, accounting, finance, marketing or a related discipline, or progressive relevant sales experience
• 7+ years of progressive strategic account management, client development or consultative sales experience in professional services, accounting, consulting or complex B2B services
• Demonstrated experience growing existing enterprise or middle-market client relationships across multiple industries
• Proven success building executive relationships, coordinating matrixed teams and advancing complex, multi-stakeholder opportunities
• Working knowledge of a broad professional-services portfolio and judgment to involve the right assurance, tax and consulting specialists
• Preferred: experience with Canadian organizations, cross-border or multinational operations, and private or public company clients; French-language capability is an asset

Required skills

• Strategic account planning, opportunity qualification, relationship mapping, pipeline management and forecasting
• Executive-level communication, facilitation, presentation, negotiation and business writing in English
• Proficiency with CRM, Microsoft 365 and business intelligence tools

What we offer

• Compensation range of $154,000 - $249,500
• Eligibility for sales commissions and a discretionary bonus based on firm and individual performance
• A competitive benefits and compensation package
• Most roles follow a hybrid workstyle, with some virtual or primarily on-site options depending on role requirements