IT Support Specialist

About the role

The IT Support Specialist provides hands‑on technical assistance to ensure reliable, secure, and effective technology services across Svante’s corporate and operational environments. Working closely with the Service Desk, Infrastructure, Cybersecurity, and business teams, you will help deliver a high‑quality technology experience for all users.

Key responsibilities

• Provide first‑line technical support to end users, troubleshooting hardware, software, and access issues.
• Maintain and monitor IT infrastructure, including Windows operating systems, Microsoft 365, SharePoint, and Azure services.
• Manage hardware and software deployments, laptop imaging, provisioning, and the full IT asset lifecycle.
• Support Active Directory and Microsoft 365 user administration, including account and mailbox management.
• Apply networking knowledge (VLANs, routing, switching, firewalls, access points, LAN/WAN) to resolve connectivity problems.
• Utilize IT Service Management (ITSM) platforms and ticketing systems, with experience in Atlassian tools considered an asset.
• Identify root causes and drive continuous‑improvement initiatives.

Required profile

• Experience in technical support, IT operations, or a related field with a strong customer‑service mindset.
• Diploma or bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Excellent communication and interpersonal skills for supporting users at all organizational levels.

Required skills

• Windows operating systems
• Microsoft 365 and SharePoint
• Azure services
• Active Directory administration
• Laptop imaging, provisioning, and deployment
• IT asset lifecycle management
• Networking concepts: VLANs, routing, switching, firewalls, access points, LAN/WAN
• IT Service Management platforms and ticketing systems
• Atlassian products (e.g., Jira, Confluence)
• CompTIA A+, Microsoft Certified Solutions Associate (MSCA), Azure Administrator (AZ‑104) certifications