IT Support Specialist

About the role

The IT Support Specialist provides Tier 1 and Tier 2 technical assistance across Chatters' retail stores, distribution centre and corporate offices. The role ensures smooth operation of POS systems, endpoint devices, networking and enterprise applications, supporting both onsite and remote users.

Key responsibilities

• Deliver Tier 1 and Tier 2 support for incidents and service requests in retail, warehouse and corporate environments.
• Troubleshoot POS hardware, software, networking, and peripheral issues.
• Manage the IT support queue, prioritize tickets and maintain service levels.
• Provide remote guidance to store teams using appropriate support tools.
• Support store technology infrastructure, including networking equipment, VPN connections and internet services.
• Assist with integrations between ERP, WMS, POS, Accounting and HR systems.
• Help monitor and maintain Microsoft Azure, Microsoft 365, Active Directory, Intune and Apple Business Manager environments.
• Support Cisco Meraki networking gear, FortiGate firewalls and VOIP portals.
• Participate in technology roll‑outs, hardware deployments and new store setups.

Required profile

• Experience providing Tier 1 and Tier 2 technical support in a multi‑site environment.
• Ability to troubleshoot hardware, software and network issues across retail and corporate settings.
• Comfort working with remote support tools and managing ticket queues.

Required skills

• POS system support
• Microsoft Azure
• Microsoft 365
• Active Directory (legacy)
• Microsoft Intune
• Apple Business Manager
• Cisco Meraki networking equipment
• FortiGate firewalls
• VOIP management portals
• VPN configuration and troubleshooting
• ERP, WMS, Accounting and HR system integrations

What we offer

• Opportunity to work in a dynamic, creative retail environment.
• Collaboration with a diverse team focused on innovation.
• Professional growth through exposure to a hybrid IT infrastructure.