Technical Account Manager

About the role

iVerify is seeking a Technical Account Manager based in the USA, Canada (Eastern Time) or the UK to own the technical relationship with enterprise and public‑sector customers after the sale. You will partner with Account Executives, Solutions, and Support to ensure successful deployments, drive adoption, and secure long‑term retention of our mobile threat‑hunting platform.

Key responsibilities

• Serve as the primary technical point of contact for a portfolio of named accounts from onboarding through renewal.
• Own end‑to‑end customer deployments, including MDM/UEM configuration, enrollment strategy, integrations (SIEM, identity, MTD connectors) and rollout planning.
• Conduct recurring technical reviews and health checks, identify adoption gaps and drive resolutions.
• Triage, escalate and manage technical issues to closure in partnership with Support and Engineering.
• Advise customers on detected threats, providing guidance on triage, containment and follow‑up investigations.
• Collaborate with product and engineering teams to surface field intelligence that shapes the product roadmap.
• Maintain technical documentation such as deployment guides, integration references, runbooks and FAQs.
• Support expansion and renewal motions alongside Account Executives with technical validation of new use cases.
• Travel to customer sites for onsite workshops, business reviews and events as needed.

Required profile

• Hands‑on experience with mobile device management (MDM/UEM) solutions.
• Strong troubleshooting mindset and ability to manage technical issues end‑to‑end.
• Proactive self‑directed learner who can quickly fill personal expertise gaps.
• Excellent communication skills for interacting with customers, internal teams and senior leadership.
• Willingness to travel for onsite workshops and business reviews.

Required skills

• Intune
• Jamf
• Workspace ONE
• Hexnode
• SIEM integration
• Apple mobile supervision and enrollment (ADE/DEP)
• Android mobile supervision and enrollment (Android Enterprise)