IT Help Desk Specialist – 6‑Week Contract

About the role

This short‑term contract position supports end‑users in a fast‑paced office environment. The specialist will deliver Level 1 desktop and software assistance, onboarding and off‑boarding services, and on‑site AV support for meetings and events.

Key responsibilities

• Provide Level 1 technical support for hardware, software and peripheral issues.
• Respond to and resolve help‑desk tickets promptly and professionally.
• Perform user onboarding and off‑boarding, including account setup and device preparation.
• Troubleshoot desktops, laptops, printers, docking stations, monitors and other end‑user equipment.
• Support Microsoft 365 applications and basic user account administration.
• Assist with Microsoft Intune device enrollment and management.
• Ensure meeting rooms and audiovisual equipment are operational and provide on‑site AV support during events.
• Restart, reimage and configure laptops and desktops as required.
• Maintain accurate documentation of support requests, resolutions and asset inventory.

Required profile

• 5+ years of Level 1 IT Help Desk or Desktop Support experience.
• Strong customer service and communication skills.
• Ability to prioritize multiple requests in a fast‑paced environment.
• Comfortable working primarily on‑site (4 days/week).

Required skills

• Windows 10 and Windows 11 operating systems.
• Microsoft 365 applications.
• Microsoft Intune device management.
• Active Directory or Microsoft Entra ID user administration.
• Experience with ITSM ticketing systems such as ServiceNow, Jira Service Management, Freshservice or Zendesk.
• Desktop hardware troubleshooting (desktops, laptops, printers, monitors, peripherals).
• AV equipment support for meeting rooms.