Inventory Management Specialist

About the role

Paystone is looking for a detail-oriented and proactive Inventory Management Specialist to join its growing Payments Operations team. As the primary administrator, you will manage the movement, assignment and status tracking of payment terminals and processing equipment within the Salesforce CRM, working closely with the Customer Support team to keep data accurate and billing aligned with deployed hardware.

Key responsibilities

• Manage the full lifecycle of payment terminals and hardware (POS units, PIN pads and accessories) in Salesforce CRM, logging shipments, deployments, swaps, returns, repairs and deactivations
• Coordinate with field technicians, shipping and logistics partners and internal teams to keep stage updates accurate
• Review, process and close hardware-related support tickets with the Customer Support team, acting as the internal point of contact for hardware status inquiries
• Maintain 100% data accuracy for terminal inventory, serial numbers, merchant account bindings and status tags, and keep active terminal data aligned with Finance/Billing systems
• Support quarterly and annual audits by validating open tickets, archiving records and reconciling system inventory totals against billing records

Required profile

• 1-3 years of experience in operations, customer support or inventory data management; experience in payments, fintech or merchant services is an asset
• Meticulous attention to detail in data entry and serial number reconciliation
• Able to identify and resolve discrepancies between ticketing, inventory and billing data
• Excellent verbal and written communication, able to work with Support, Finance and Logistics teams

Required skills

• Strong proficiency in Salesforce CRM (cases, assets, inventory objects, dashboards, ticket workflows) is an asset
• Familiarity with payment terminal brands such as PAX, Verifone, Ingenico and Clover is a major plus

What we offer

• Compensation tied to market data
• Flexible time off
• Commitment to career development
• Work from home